Privacy Policy

1. Introduction

Dr. Bubal Care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth and diagnostic coordination platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, country of residence, and password.
• Health information: medical records, lab results, imaging studies, biopsy slides, symptoms, and clinical histories you upload for review by the physicians in our Global Doctors Network.
• Payment information: processed securely by our payment providers. We do not store full payment card details.
• Communications: messages you send to our support team or to the physicians reviewing your case through the platform.

3. How We Use Your Information

We use your information to:

• Provide expert medical opinions and diagnostic coordination services through our Global Doctors Network.
• Match your case with an appropriate board-certified physician in our network.
• Process payments and maintain your account.
• Communicate with you about your cases, reports, and platform updates.
• Improve our services and ensure platform security.
• Comply with legal and regulatory obligations.

4. Data Storage and Security

We use industry-standard encryption for data in transit (TLS 1.3) and at rest. File uploads use signed, short-lived URLs. Access to protected health information is restricted to verified physicians in our Global Doctors Network and authorized personnel who need it to perform their roles.

We partner with SOC 2 Type II certified infrastructure providers. While we take reasonable steps to protect your data, no internet-based service can guarantee absolute security.

5. Information Sharing

We do not sell your personal or health information. We may share information with:

• Board-certified physicians in our Global Doctors Network who review your case.
• Service providers who help us operate the platform (cloud hosting, payment processing, analytics), under strict confidentiality agreements.
• Legal authorities when required by law, court order, or to protect rights and safety.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at care@drbubalcare.com.

7. Cookies and Tracking

We use essential cookies to maintain your session and secure the platform. We do not use cookies for advertising or third-party tracking.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.