Patient Rights
Last updated: September 2026
At Dr. Bubal Care, we believe every patient deserves clarity, respect, and control over their medical information. The following rights apply to everyone who uses our platform.
1. Right to Clear Information
You have the right to receive information about our services, pricing, expected turnaround times, and what you can expect from an expert opinion by our Global Doctors Network before you submit a case or make a payment.
2. Right to Informed Consent
Before any AI-assisted processing or physician review begins, you will be informed about how your data will be used. You may withdraw consent at any time by contacting support.
3. Right to Privacy and Confidentiality
Your medical records and personal information are confidential. Only board-certified physicians in our Global Doctors Network and authorized personnel involved in your case may access your information. We use encryption, access controls, and audit logging to protect your data.
4. Right to Access Your Records
You can access your uploaded files, case history, and written opinions at any time through your patient dashboard. If you need a copy in a different format, contact our support team.
5. Right to Request Corrections
If you believe information in your profile or case records is inaccurate, you may request corrections. Corrections to medical interpretations should be directed to the physician in our Global Doctors Network who provided the opinion.
6. Right to a Second or Peer Review
If you are not satisfied with an opinion, you may request a peer review by another qualified physician in our Global Doctors Network. Peer reviews are available at no additional cost when the request is made within 14 days of receiving the original opinion.
7. Right to Timely Communication
We aim to deliver written opinions from our Global Doctors Network within 24–48 hours for standard cases. If a delay is expected, you will be notified with a revised timeline and the reason for the delay.
8. Right to Non-Discrimination
We provide services without discrimination based on age, gender, race, ethnicity, religion, nationality, disability, or socioeconomic status. If you feel you have been treated unfairly, please contact us.
9. Right to Data Deletion
You may request deletion of your account and personal data, subject to legal and regulatory retention requirements. Medical records may be retained for the period required by applicable law even after account closure.
10. Right to Raise Concerns
If you have a complaint about your care, data handling, or platform experience, you may contact our support team. We will acknowledge your concern within 48 hours and work to resolve it promptly.
Contact Us
For questions about your rights, email care@drbubalcare.com.